How can we help you?

Improving education through technology.

Parent Tech Support


Online: Online Ticket Portal

Call: 216-429-5805

Email: parentsupport@cuyhts.org

Web: Parent Knowledge Base


Student Tech Support


Online: Online Ticket Portal

Call: 216-429-5805

Email: studentsupport@cuyhts.org

Web: Student Knowledge Base

Staff Tech Support


Online: Online Ticket Portal (Staff)

Call: 216-429-5805

Email: support@cuyhts.org

Web: Staff Knowledge Base


Hours of operation for the IT Department are Monday - Friday from 7am to 4pm. Hours may vary based upon schedules.

Other Services - Who to Contact


AESOP (login issues, need a sub) - Megan Schwab Email

AESOP (information not correct on pay stub) - Treasurer's Office

Class Schedules - Guidance office (MS/HS), Cathy Ditzel (ES)

Student Information, Gradebook, Parent Access - Technology Support

Employee Kiosk - Treasurer's Office

Key Fobs (door access, lost or broken fob) - Technology Support

IPDP - David Pesicka Email

OH ID - Contact ODE Directly

School Lunch Account - Pam Meade Email

Maintenance (clocks, heat/ac, power issues) - Maintenance Support

Online Activity Reports - Building Principal then Technology

Promotions (website, social media, digital signage) - Building Secretary

Public School Works - Technology Support

Security Camera Footage - Building Principal or Supervisor ASAP

Strategic Solutions Requisition System - Treasurer's Office

@CHS We Support

  • 800+ Students

  • 200+ Faculty Members

  • 70+ 21st Century Classrooms

  • 15+ Project Classrooms

  • 200+ Laptops

  • 100+ Tablets (Apple\Android)

  • 20+ Interactive Smart TV's

  • 8+ Digital Signage Displays

  • 100+ Projectors

  • 30+ Printers and Copiers

  • 170+ Cisco Phone Lines

  • 9 Physical Servers

  • 12+ Virtual Servers

  • 34 Network Switches

  • 80+ Wireless Access Points

  • 800+ Chromebooks in 1:1 Program

  • 40+ Instructional Software

  • 40+ Non-Instructional Software