Technology Support
Need Support?
Online: http://cuyhts.incidentiq.com
Call: 216-429-5805
Email: support@cuyhts.org
Knowledge Base: http://cuyhts.incidentiq.com
Hours of operation for the Technology Department are Monday - Friday from 7am to 4pm. Hours may vary based upon schedules.
Technology - Levels of Support
Other Services - Who to Contact
Support - Staff Abilities
- Basic knowledge of hardware or software used
- Password resets through the "Forget your password" links or changing your password on the computer
- Printer and/or copier toner replacement and recycling procedures
- Connecting to CHS-GoRedskins (staff and student personal devices) or CHS-Guest (guest devices)
- Basic troubleshooting including "are the cables plugged in" or rebooting the computer or device
Tier 1 Support
- New accounts
- Password resets
- Basic troubleshooting
- Printer and/or copier assistance
- Requesting staples and/or waste toner containers for copiers
Tier 2 Support
- Items escalated from Tier 1 Support
- Intermediate troubleshooting
- Hardware issues
Tier 3 Support
- Items escalated from Tier 2 Support
- Advanced troubleshooting
- Configuration changes
AESOP (login issues, need a sub) - Tracy Deal
AESOP (information not correct on pay stub) - Treasurer's Office
DASL, Gradebook, Parent Access - Technology Support
Employee Kiosk - Treasurer's Office
Key Fobs (door access, lost or broken fob) - Technology Support
IPDP - David Pesicka
School Lunch Account - Pam Meade
Maintenance (clocks, heat/ac, power issues) - Maintenance Request form in office
Promotions (website, social media, digital signage) - Building Secretary, Kerry Dougherty
Public School Works - Ted Caleris, Technology Support
Security Camera Footage - Building Principal or Supervisor ASAP
Strategic Solutions - Treasurer's Office