Technology Support


Teacher/Student Support

Online: http://cuyhts.incidentiq.com

Call: 216-429-5805

Email: support@cuyhts.org

Knowledge Base: http://cuyhts.incidentiq.com

ConnectWise Control Remote Support

Parent Support

Online: Online Ticket Portal

Call: 216-429-5805

Hours of operation for the Technology Department are Monday - Friday from 7am to 4pm. Hours may vary based upon schedules.

Technology - Levels of Support

Other Services - Who to Contact

Support - Staff Abilities

  • Basic knowledge of hardware or software used

  • Password resets through the "Forget your password" links or changing your password on the computer

  • Printer and/or copier toner replacement and recycling procedures

  • Connecting to CHS-GoRedskins (staff and student personal devices) or CHS-Guest (guest devices)

  • Basic troubleshooting including "are the cables plugged in" or rebooting the computer or device

Tier 1 Support

  • New accounts

  • Password resets

  • Basic troubleshooting

  • Printer and/or copier assistance

  • Requesting staples and/or waste toner containers for copiers

Tier 2 Support

  • Items escalated from Tier 1 Support

  • Intermediate troubleshooting

  • Hardware issues

Tier 3 Support

  • Items escalated from Tier 2 Support

  • Advanced troubleshooting

  • Configuration changes

AESOP (login issues, need a sub) - Megan Schwab

AESOP (information not correct on pay stub) - Treasurer's Office

Class Schedules - Guidance office (MS/HS), Cathy Ditzel (ES)

Student Information, Gradebook, Parent Access - Technology Support

Employee Kiosk - Treasurer's Office

Key Fobs (door access, lost or broken fob) - Technology Support

IPDP - David Pesicka

School Lunch Account - Pam Meade

Maintenance (clocks, heat/ac, power issues) - Maintenance Support

Promotions (website, social media, digital signage) - Building Secretary

Public School Works - Technology Support

Security Camera Footage - Building Principal or Supervisor ASAP

Strategic Solutions Requisition System - Treasurer's Office